Guest Experience Expert

Description

Summary: As a Guest Experience Expert, you are responsible for creating a unique and memorable experience for guests by offering a wide range of services and ensuring that transactions are an integral part of the overall experience. Highlights: 1. Create a unique and memorable experience for guests 2. Offer a wide range of services to guests 3. Be part of a renowned luxury hotel team **Additional Information** **Job Number**26042204 **Job Category**Rooms \& Guest Services Operations **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing guests with seamless check-in and check-out. Above all, we must build a unique and memorable experience. Our Guest Experience Experts proactively offer a wide range of services that guide guests throughout their stay. They are empowered to move freely within their space and take action as needed. Whether handling operational needs, responding to guest requests, preparing reports, or sharing local points of interest, Guest Experience Experts ensure that guests feel transactions are part of the experience. Regardless of your position, certain fundamentals are essential to success — creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and getting hands-on in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts perform all these tasks flawlessly (and any other reasonable task assigned) — so our guests remain consistently satisfied and our business continues to thrive. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We foster an environment where the unique qualities of our colleagues are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our colleagues bring. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* In more than 100 award-winning properties worldwide, Ritz\-Carlton employees create such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts the finest hospitality talent from around the globe, continuing the tradition of crafting unforgettable memories. We believe every individual can succeed when given the opportunity to be creative, caring, and empathetic. Each day, we set the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure the Ritz\-Carlton brand’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of Ritz\-Carlton properties and drive us to exceed expectations every day. It is through these standards — and our belief that our culture contributes to our success — that Ritz\-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining the Ritz\-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an extraordinary international team, and **become** the best version of yourself.