Sample Manager LIMS Engineer

Description

Summary: Seeking a Sample Manager LIMS Engineer to provide continuous post-implementation support, configuration, and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment. Highlights: 1. Act as primary SME for Thermo Scientific SampleManager LIMS 2. Collaborate with laboratory users and IT teams 3. Individual career path and professional growth opportunities We're looking for a **Sample Manager LIMS Engineer** to join our team in Lisbon, Portugal in a hybrid working mode. In this role, you will provide continuous post\-implementation support, configuration and enhancements for Thermo Scientific SampleManager LIMS in a SaaS environment. Your expertise will ensure uninterrupted lab operations and compliance with established standards, while collaborating closely with business and IT stakeholders to maintain system integrity and efficiency. **Responsibilities** * Act as the primary subject matter expert (SME) for Thermo Scientific SampleManager LIMS * Collaborate with laboratory users and IT teams to address system needs and inquiries * Manage system configuration, user access and compliance requirements * Troubleshoot, analyze and resolve incidents while minimizing system downtime * Handle change and problem management activities aligned with ITIL processes * Maintain detailed documentation of processes and system changes according to organizational standards * Support report and dashboard configurations, workflows and customizations to meet operational needs **Requirements** * Strong experience in L2/L3 application support within ITIL\-aligned service frameworks * Proven hands\-on expertise with SaaS versions of Thermo Scientific SampleManager LIMS (including versions 21\.x and 21\.3\) * Proficiency in SampleManager configuration tools, including Entity Designer, Explorer and master data management * Hands\-on knowledge of Visual Workflow Designer for creating and troubleshooting workflows * Experience configuring SampleManager reports, dashboards and generating custom reports * Solid SQL skills for data querying, validation and troubleshooting within SampleManager data model **Nice to have** * Experience with instrument integration in SampleManager, including chromatography systems such as Chromeleon, Empower or OpenLab * Understanding of REST and SOAP web services for SampleManager integration troubleshooting * Familiarity with GxP, 21 CFR Part 11 and EU Annex 11 compliance for validated environments * Knowledge of data integrity principles (ALCOA\+) in laboratory contexts * Awareness of SaaS shared responsibility models for platform and customization management **We offer** * Competitive compensation depending on experience and skills * Variety of projects within one company * Being a part of a project following engineering excellence standards * Individual career path and professional growth opportunities * Internal events and communities * Flexible work hours