French Speaking Customer Advisor

Description

Summary: Join as a French-speaking Customer Consultant to provide expert support for online financial management, troubleshooting issues, and ensuring high-security standards in the fintech world. Highlights: 1. Expert support for French speakers in payment gateways and account management 2. Troubleshoot platform issues and guide users through financial tools 3. Opportunity for professional growth and internal promotions Ready to dive into the heart of the digital economy? We are looking for **French\-speaking Customer Consultants** to power our Payment Solutions hub in Lisbon. In this role, you will be the expert voice of support for people managing their finances online. From fixing transaction issues to securing accounts, you will play a vital part in keeping the fintech world running smoothly. ### **Key Objectives** * **Inquiry Resolution:** Provide expert help to French speakers regarding payment gateways, digital transfers, and account management. * **Technical Guidance:** Troubleshoot platform issues and guide users through the details of modern financial tools. * **Quality Assurance:** Make sure every interaction follows the high\-security standards required for handling financial data. * **Team Synergy:** Use your English skills to join global meetings and collaborate on projects with other departments. * **Feedback Loop:** Identify common problems users are having and suggest improvements to the product development team. ### **Required Skills \& Traits** * **Communication:** Excellent speaking and writing skills in **French**, plus a professional **B2 level in English**. * **Openness to Learn:** You don't need previous experience to apply. We value a great attitude and the ability to learn new things quickly. * **Digital Fluency:** You are quick to learn new software and comfortable working with multiple screens and tools. * **Empathy:** The ability to stay calm and helpful when talking about sensitive financial topics. ### **The Package \& Perks** We offer a stable, clear, and rewarding pay structure: * **Base Pay:** **€930 gross per month**, paid **14 times a year**. * **Reliability Bonus:** An extra **€65 monthly bonus** for perfect attendance. * **Meal Stipend:** **€7\.63 per day worked**, paid directly to your meal card. * **Professional Growth:** We prefer to promote from within, offering clear paths into leadership, coaching, and specialized back\-office roles. ### **Relocation Support (For People Moving to Lisbon)** * **Guaranteed Housing:** Move straight into a **private room in a shared company apartment**—so you don't have to spend time house hunting. * **Travel \& Logistics:** We pay you back for your flight and provide dedicated support for getting your Portuguese residency and tax papers. ### **Working in Lisbon** Imagine finishing work and being just minutes away from a sunset by the river or a surf session at the beach. Lisbon is a global center for innovation and culture, offering a safe environment and a community of expats from all over the world.