French Speaking Customer Advisor

Description

Summary: Join as a French-Speaking Customer Consultant to provide expert support for online financial transactions and guide users through the digital payment ecosystem. Highlights: 1. Serve as the expert voice of support for individuals managing finances online 2. Guide users through the online payment ecosystem with expert assistance 3. Collaborate on projects with international departments using English skills Ready to dive into the heart of the digital economy? We are looking for motivated **French\-Speaking Customer Consultants** to power our Payment Solutions hub in **Lisbon, Portugal**. In this role, you will serve as the expert voice of support for individuals managing their finances online. From resolving transaction issues to securing accounts, you will play a vital part in keeping the fintech world running smoothly! **Your Role: Supporting Online Finances** ----------------------------------------- As a Customer Consultant, you do far more than just answer everyday inquiries. You guide users through the online payment ecosystem and ensure their financial transfers go smoothly. * **Inquiry Resolution:** Provide expert assistance to French speakers regarding payment gateways, digital transfers, and account management. * **Technical Guidance:** Troubleshoot platform issues and walk users step\-by\-step through the details of modern financial tools. * **Quality Assurance:** Ensure every single interaction strictly adheres to the high\-security standards required for handling sensitive financial data. * **Team Synergy:** Utilize your English skills to participate in global meetings and collaborate on projects with international departments. * **Feedback Loop:** Identify recurring user issues and suggest practical improvements to the product development team. **Who We Are Looking For** -------------------------- We value your attitude and language capabilities above all else. You do not need previous finance experience to apply, as we provide full training to set you up for success! ### **Minimum Requirements:** * **Communication:** Excellent verbal and written skills in **French**, paired with a professional intermediate level of **English (B2 level)**. * **Openness to Learn:** No prior industry experience is necessary. We value a great attitude and the ability to grasp new concepts quickly. * **Digital Fluency:** Quick to learn new software and completely comfortable multitasking across multiple computer screens and digital tools. * **Empathy:** The ability to remain calm, patient, and genuinely helpful when discussing sensitive financial matters. **Salary \& Perks** ------------------- We offer a stable, transparent, and rewarding compensation structure to ensure you enjoy a great quality of life in Portugal: * **Base Pay:** €930 gross per month, distributed 14 times a year (inclusive of mandatory local summer and Christmas bonus payments). * **Reliability Bonus:** An extra €65 monthly cash bonus for maintaining perfect attendance and punctuality. * **Meal Stipend:** €7\.63 per working day, loaded directly onto a dedicated food card. * **Professional Growth:** We strongly prefer to promote from within, offering clear career paths into leadership, corporate coaching, and specialized back\-office positions. **Complete Relocation Support** ------------------------------- If you are moving to Portugal from another country, we make your transition entirely simple and stress\-free: * **Guaranteed Housing:** Move straight into a private bedroom within a shared, company\-managed apartment—saving you from the hassle and stress of house hunting. * **Travel \& Logistics:** We fully reimburse the cost of your flight ticket to Lisbon and provide dedicated, hands\-on support for securing your local Portuguese residency and tax paperwork. **Working in Lisbon** --------------------- Imagine finishing your workday and being just minutes away from a beautiful sunset by the river or a surf session at the beach. Lisbon is a thriving global center for innovation and culture, offering a safe environment, rich history, and a welcoming, friendly community of expats from all over the world. **How to Apply** ---------------- If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select **Apply Now** and send over your current CV written in **English**!