Job Summary: Manage and develop teams to ensure strict adherence to work plans, standards, and operational processes of DHL and the Client, while controlling and optimizing logistics processes. Key Highlights: 1. Leadership and team development 2. Logistics process management and optimization 3. Focus on compliance with standards and objectives Primary Objective of the Role: Ensure efficient team management to guarantee that the planned work schedule is strictly achieved and that DHL and Client-defined Standards and Operational Processes are fully complied with. Main Responsibilities of the Role: * Train and develop the team on processes, procedures, and responsibilities, particularly for new employees; * Communicate daily objectives to the team and ensure achievement of service levels agreed upon with the Client; * Plan allocation of human and other resources required for Operations; * Control and manage processes in accordance with received guidelines; * Implement corrective actions based on complaint analysis and operational performance indicators; * Comply with, and enforce, DHL procedures and policies, as well as Good Practices in Safety, Environment, Hygiene, and Occupational Health. * Actively communicate with the Team (individual feedback, shift start/end briefings, …) * Promote Corporate Programs, notably "Together" and the Annual Communication/Events Agenda. Required Profile: * Minimum education level: 12th grade; * Higher education qualification (desirable); * Availability for afternoon/night shifts * Leadership, communication, and assertiveness/influence skills within the team; * Knowledge of logistics processes; * Intermediate/advanced knowledge of Office applications (preferable) * Ability to work under pressure and manage human resources; * Commitment to Strategy and Proximity Programs
João Santos
Indeed · HR
João Santos
Indeed · HR
