Ref. No. 2026.002 | Customer Manager (m/f)

Description

Job Summary: Join Grupo Urbanos, a leader in Integrated Logistics, to become part of a solid structure offering continuous training and career advancement opportunities, focused on excellence in multichannel service. Key Highlights: 1. Join a leader in Integrated Logistics 2. Continuous training and professional development 3. Multichannel customer service and complaint resolution **Location:** Loures Business Park, Estrada Nacional 115, 2660\-515 São Julião do Tojal **About the Role:** Join the **Grupo Urbanos**, a well-established leader in Integrated Logistics and Moving Services. We seek professionals focused on excellence to join a solid team offering continuous training, genuine career progression, and professional stability. **Main Responsibilities:** * Ensure multichannel (telephone and digital) customer service, guaranteeing accurate order registration; * Handle complaints and non-conformities by proposing immediate solutions to customers and promoting service improvement; * Maintain continuous and transparent communication with customers throughout all stages of the logistics process; * Validate and consolidate operational data for pre\-invoicing issuance, ensuring all information is accurate. **Required Profile:** * Completed secondary education (12th grade) or higher education (preferred). * Good knowledge of English or Spanish (equivalent to intermediate level B1/B2\); * Proficiency in Office productivity tools (Word, Excel) and collaborative work tools (preferred); * Prior experience in similar roles; * Strong sense of responsibility, dynamism, and commitment to service. **Conditions and Benefits:** * **Base Salary:** \[€970 – €1,020] \+ Meal Allowance; * **Employment Contract:** Fixed-term contract; * **Working Hours:** Monday to Friday, from 09:00 to 18:00\. **Applications:** If you meet the profile, please send your updated CV to recursoshumanos@urbanos.com, indicating **Reference 2026\.002** in the subject line. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **GDPR:** Grupo Urbanos ensures lawful, confidential, and secure processing of your personal data, exclusively for recruitment purposes and in full compliance with applicable legislation.\*