Job Summary: We are looking for a professional to welcome and serve customers in a personalized manner, managing their needs, repairs, and conflicts, prioritizing satisfaction. Key Highlights: 1. Personalized customer welcome and relational service 2. Customer needs management and conflict resolution 3. Integration into a multinational company with a Human First culture #### **Store: Amadora** #### **Your Day-to-Day** * Ensure excellent customer welcome at any touchpoint; * Welcome customers at the Welcomer station in a personalized way, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with Saveo procedures and tools; * Manage the store’s CRM independently, offering appropriate solutions based on the customer’s situation and coordinating with respective store departments when necessary; * Organize tasks considering customer traffic peaks, always prioritizing Customer Service; * Independently and effectively manage customer waiting situations, ensuring conflict resolution with customers and contributing to their full satisfaction; #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
