French Speaking Customer Support Representative

Description

Summary: Join a dynamic team as a French-Speaking Customer Advisor, acting as the primary contact for clients managing digital financial portfolios and ensuring smooth, secure transactions. Highlights: 1. Engage in exciting financial technology sector 2. Develop problem-solving skills in a tech-savvy environment 3. Collaborate with an international team Launch an exciting career within the booming financial technology sector! We are actively seeking driven **French\-Speaking Customer Advisors** to join our energetic team in Lisbon, Portugal, representing an international leader in online payment systems. In this position, you will serve as the primary point of contact for French\-speaking clients managing their digital financial portfolios. If you have excellent interpersonal skills, a knack for problem\-solving, and a passion for living in one of Europe's most dynamic capital cities, we want to hear from you. ### **Core Responsibilities \& Everyday Operations** As a Customer Support Specialist, your daily contributions go well beyond traditional helpdesk tasks. You will assist users through the online banking ecosystem, ensuring their transactions are smooth, efficient, and protected. * **Omnichannel Support:** Manage incoming requests through telephone and live chat, offering clear, constructive instructions on platform usage. * **Technical Troubleshooting:** Assist clients with account creation, track transaction statuses, and diagnose software issues. * **Fraud Prevention \& Security:** Review user behavior to spot potential security threats, mitigating fraud to safeguard digital funds. * **Cross\-Functional Teamwork:** Collaborate closely with an international team, using English to align on company goals and internal developments. * **Continuous Improvement:** Accurately log client feedback so our development teams can consistently upgrade the software. ### **Candidate Profile: What We Are Looking For** We value a great attitude, strong communication abilities, and a solid work ethic above industry experience. You do not need a background in finance, as we offer comprehensive, paid training to set you up for success. #### **Minimum Qualifications:** * **Language Proficiency:** Native or near\-native mastery of both written and spoken French, paired with an intermediate (B2\) command of English for internal company communication and onboarding. * **Optimistic Mindset:** An approachable, proactive disposition with a genuine passion for helping people and learning new concepts. * **Tech Savviness:** High comfort level navigating various computer applications and managing multiple open windows simultaneously. * **Adaptability:** Readiness to work fully on\-site at our Lisbon headquarters and accommodate a 24/7 rotating roster (including evening and weekend shifts). ### **Compensation, Perks \& Professional Development** We offer a transparent and competitive remuneration package created to support a comfortable lifestyle in Portugal: * **Base Pay:** A fixed salary of €930 gross monthly, distributed 14 times a year (which includes the standard local summer and Christmas bonus allocations). * **Punctuality Incentive:** An additional monthly gross bonus of €65 for consistent attendance and reliability. * **Daily Food Allowance:** €7\.63 per scheduled workday, credited straight to a dedicated corporate meal card. * **Career Progression:** Defined internal tracks to climb into leadership and specialized positions, such as Team Supervisor, Quality Assurance Analyst, or Corporate Instructor. ### **Full Global Relocation Assistance** To ensure a smooth transition for international candidates moving to Portugal, we offer a comprehensive relocation program: * **Complimentary Company Housing:** Move straight into a private bedroom within a fully serviced, shared corporate apartment—with all rent and monthly utility bills fully paid for by the employer. * **Flight Reimbursement:** Full compensation for your airfare to Lisbon, along with a personal airport pickup when you land. * **Administrative Support:** Direct, step\-by\-step guidance to navigate local government procedures, including securing your Portuguese tax identification number (NIF), social security enrollment, and healthcare setup. ### **Experience the Lisbon Way of Life** Lisbon provides an incredible living experience, effortlessly combining rich history, world\-class gastronomy, and year\-round sunshine. On your days off, you can catch waves at nearby surf spots, experience the city's famous nightlife, or unwind at a café along the Tagus River. It is the ultimate backdrop for an exciting career pivot. ### **Application Process** Prepared to jumpstart your fintech journey in sunny Portugal? Select **Apply Now** to upload your updated resume (please ensure your CV is written in English).