Job Summary: DXC Technology is seeking an IT Support Analyst to provide technical support to end users, ensuring an efficient and uninterrupted work experience. Key Highlights: 1. On-site and remote technical support for end users 2. Management of the lifecycle of IT equipment 3. Administration of access rights and accounts across multiple platforms **Job Description:** DXC Technology is a global IT services company whose mission is to lead the digital transformation of our clients by advising\-them and guiding\-them in applying technology to achieve optimal results and enhance their companies' competitiveness. To strengthen our Workplace team, we are hiring an IT Support Analyst to deliver technical support to end users, ensuring an efficient and uninterrupted work experience. The role involves supporting Windows and macOS environments, managing devices and access rights, onboarding new employees, administering SaaS applications, and resolving incidents via platforms such as ServiceNow and Jira.resolução de incidentes através de plataformas como ServiceNow e Jira. **Key Responsibilities** * Provide on-site and remote technical support to end users. * Manage the lifecycle of IT equipment (laptops, mobile phones, and peripherals). * Support employee onboarding and offboarding processes. * Administer access rights and accounts on platforms including Microsoft 365, Google Workspace, Slack, Jira, Okta, Intune, and Jamf. * Diagnose and resolve hardware, software, and enterprise application issues. * Manage support tickets, ensuring SLA compliance. * Create and maintain technical documentation, procedures, and knowledge base articles. * Support meeting rooms, videoconferencing systems, and local technology infrastructure. **Required Profile** * Minimum of 2 years of experience in IT support. * Experience with Windows and macOS environments. * Knowledge of Microsoft 365, Google Workspace, and endpoint management tools. * Familiarity with ServiceNow, Jira, and ITSM processes. * Excellent communication skills in English and the local language. * Strong customer orientation, problem-solving ability, and teamwork skills. * Availability for on-site work. What We Offer: * Opportunity to join a globally leading information technology company. * Professional development opportunities through participation in challenging projects and exposure to diverse technologies. * Access to the DXC Learning platform for training and certifications. * Participation in challenging projects and exposure to diverse technologies. * A collaborative and flexible work environment. * Health insurance. * Competitive salary package aligned with the role. The client company is located in the Lisbon area. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**
João Santos
Indeed · HR
João Santos
Indeed · HR
