Locks & Mobile Key Support Engineer

Description

Summary: Seeking a Technical Support Engineer to join a leading technology company, troubleshooting technical issues and managing support tickets for hospitality solutions. Highlights: 1. Troubleshoot technical issues and manage support tickets 2. Support electronic locks, access control, RFID, and mobile key systems 3. Resolve technical issues independently with a problem-solving mindset Hiring \| Locks \& Mobile Key Support Engineer Lisbon, Portugal On\-site Monday to Friday (8:00–17:00 / 9:00–18:00\) €1,150 net × 12 months English C1\+ Required We are looking for a Technical Support Engineer to join a leading technology company specializing in hospitality solutions, including electronic locks, access control, RFID technologies, and mobile key systems. This role is ideal for someone with a customer support or service desk background who enjoys troubleshooting technical issues, managing support tickets, and helping customers solve problems. Must\-Have Requirements * 1\+ year of experience in Technical Support, Help Desk, Service Desk, or Customer Support * Experience working with ticketing systems and incident management processes * Strong troubleshooting and remote support skills * Basic networking knowledge * Experience supporting Windows environments and remote diagnostic tools * Experience working with SLA\-driven support environments * Professional English communication skills (C1\+) * Portuguese residency Nice to Have * Experience with electronic locking systems * Access control technologies * RFID solutions and card technologies * Mobile key solutions * Hospitality or hotel technology environments What We're Looking For * Strong customer\-facing communication skills * Ability to investigate and resolve technical issues independently * Experience managing and prioritizing support tickets * Problem\-solving mindset and attention to detail * Team player with a proactive attitude If you're interested or know someone who could be a great fit, feel free to send me a message or share your CV : eva.zhu@multivision.pt Job Type: Full\-time Pay: 1,000\.00€ \- 1,050\.00€ per month Work Location: In person