Front & Back Office Assistant

Description

Job Summary: Portugal Helicopters is seeking a dynamic and organized professional to manage administrative operations and customer contact for tourist helicopter flights. Key Highlights: 1. Integration into a distinctive and growing project 2. Initial and continuous training 3. Dynamic and distinctive work environment ***Portugal Helicopters*** is a dynamic company in the helicopter tourism flight sector, focused on delivering unique and memorable experiences. We are recruiting for the ***Front \& Backoffice*** position to strengthen our team and support the daily management of administrative operations and customer contact. If you are a dynamic, organized, responsible individual who enjoys working in direct contact with customers and operational teams, this opportunity may be right for you. **Main Responsibilities:** * Managing reservations and supporting flight planning; * Customer service and follow-up (phone, email, and in-person); * Administrative support for daily operations; * Coordination with the operations team and heliport; * Management of documentation and internal processes; * Ensuring excellent customer service before and after the flight experience; * Managing online sales platforms (e.g., Viator, Get Your Guide, Odisseias). **Required Profile:** * Academic Qualification – 12th grade, Bachelor’s degree or equivalent; * Customer service experience (preferred); * Excellent communication and interpersonal skills; * Strong sense of responsibility and organization; * Proactivity and ability to work in a team; * Fluency in Portuguese and English; * Proficiency in computer tools (Microsoft Office / reservation systems preferred / billing systems \- Primavera). **What We Offer:** * Integration into a distinctive and growing project in the aviation and tourism sector; * Initial and continuous training; * A dynamic, young, and distinctive work environment; * Daily contact with national and international customers. If you wish to join a team passionate about delivering unique experiences, please send your application to: ***drh@sodarca.pt*** with the reference ***FRONT \& BACKOFFICE***. Work Location: On-site