Guest Experience Concierge (M/F)

Description

Job Summary: We are seeking a Guest Experience Concierge passionate about hospitality, detail-oriented, with excellent communication skills and a genuine interest in caring for people—ensuring a personalized and welcoming experience. Key Highlights: 1. Join a team that values service excellence 2. Contribute to building a new customer experience culture 3. Opportunity for professional development **Guest Experience Concierge (M/F)** Some offer accommodation. We aim to deliver experiences. We seek a person passionate about hospitality, naturally attentive to details, with outstanding communication skills and a sincere desire to care for people. **Your Mission** Serve as the liaison between guests and various hotel departments, ensuring personalized support before, during, and after their stay—guaranteeing every guest feels valued and warmly welcomed. **Key Responsibilities** * Prepare and personalize rooms for VIP guests; * Escort guests to their rooms, delivering a warm and personalized welcome; * Manage baggage handling for arrivals and departures; * Manage guest communications via chat and other digital channels; * Handle special guest requests and ensure their fulfillment in coordination with relevant departments; * Follow up on complaints and improvement opportunities, ensuring swift and effective resolution; * Monitor and respond to online reviews and comments across digital platforms; * Identify opportunities to positively surprise guests through small gestures and personalized attention; * Collaborate daily with Front Desk, Housekeeping, Maintenance, and F\&B to ensure a consistent, high-quality experience; * Contribute to increasing customer satisfaction and loyalty. **We Are Looking For Someone With** * Degree in Tourism, Hospitality, or a related field (preferred); * Experience in hospitality, front office, guest relations, or customer service; * Excellent communication and interpersonal skills; * Strong customer orientation and a high sense of hospitality; * Attention to detail and passion for creating memorable experiences; * Organizational ability and capacity to manage multiple priorities simultaneously; * Initiative, autonomy, and teamwork spirit; * Proficiency in Portuguese and English (additional languages are an asset). **What We Offer** * Integration into a team that values service excellence; * Active participation in building a new customer experience culture; * Opportunity for professional development; * A collaborative and dynamic work environment; * Competitive remuneration aligned with demonstrated experience. **If you believe...** ...that a sincere smile, an unexpected gesture, or a prompt response can transform an ordinary stay into a memorable experience, then we would love to meet you. Join us and help elevate hospitality to the next level. Compensation: €10,000.00 per month Work Location: On-site