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Summary: This role involves managing end-to-end customer account processes, monitoring overdue accounts, handling complaints, and supporting order-to-cash operations with a focus on operational excellence. Highlights: 1. Manage end-to-end customer account processes 2. Monitor customer accounts and manage overdue situations 3. Coordinate and support order-to-cash processes for operational excellence **TASK FORCE (6 months):** * Manage the end\-to\-end processes related to customer accounts (from placing a sales order to receiving payment from the customer); * Manage and monitor customer current accounts with overdue situations; * Manage and follow up on customer complaints and deductions; * Coordinate and support order\-to\-cash processes both internally and externally, with a focus on operational excellence.
