**Job Title:** Analyst. **What are we looking for:** Primary skill \- Utilities Operations \- P5 . **Designation:** Analyst. **Roles and Responsibilities:** In this role you are required to do analysis and solving of lower\-complexity problems. Your day to day interaction is with peers within Accenture before updating supervisors. In this role you may have limited exposure with clients and or Accenture management. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. The decisions you make impact your own work and may impact the work of others. You will be an individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts. **Location:** Lisbon. Skill Required Backoffice Utilities Customer Back Office Operations P5 . Qualification Technical Diploma 12th PUC HSC. YOE 3 to 5 years. Lang Portuguese C2 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Utilities Customer Back Office transformation automating and optimizing meter to cash operations leveraging new technologies such as AI, RPA and advanced analytics..