IT Technician

Description

Job Summary: We are seeking an IT Technician to install, configure, and maintain equipment, systems, and provide first-line technical support, with a focus on incident resolution and user assistance. Key Highlights: 1. First-line technical support and incident resolution 2. Management and optimization of IT resources 3. Installation and configuration of operating systems and applications We are looking for an **IT Technician** with a Level III professional qualification in IT, Information Systems, Networks, or a related field, and experience in installing, configuring, and maintaining IT equipment, operating systems, applications, and workstations. We seek a candidate with experience in first-line technical support, incident diagnosis and resolution, and user assistance. **Requirements:** * Technological/Professional **Level III** course in IT, Information Systems, Networks, or a related field. * Experience in installation, configuration, and maintenance of IT equipment. * Experience with communication devices, workstations, and peripherals. * Experience in installation and configuration of **operating systems and applications**. * Knowledge of **hardware, software, and networks**. * Experience in **first-line** technical support. * Ability to diagnose and resolve technical issues. * Experience in management and optimization of IT resources. * Familiarity with user support tools. * Service-oriented mindset and problem-solving orientation. * Teamwork capability. **Responsibilities:** * Install, configure, and maintain IT equipment, communication devices, workstations, and peripherals. * Install and configure operating systems, applications, and user support software. * Ensure equipment configuration complies with the organization's information systems requirements. * Manage and optimize IT resources. * Support decommissioning of equipment and IT resources. * Identify, diagnose, and resolve technical anomalies. * Provide **first-line** technical support to users. * Diagnose, escalate, and resolve incidents and service requests. * Assist users in using equipment, applications, and IT tools. * Collaborate with other technical teams to resolve incidents. Salary: €1,100.00 – €1,500.00 per month Work Location: Hybrid remote work in Lisbon