Service Operations Analyst

Description

Summary: Provide 1st Level Technical Support across various disciplines for Euronext Cash and Derivatives markets in a high-tech learning environment, resolving faults and contributing to service improvements. Highlights: 1. High-tech learning environment with diverse colleagues 2. Focus on fault resolution and service improvement 3. Opportunity to contribute to incident and change management To provide 1st Level Technical Support across a broad range of disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients. The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security. The selected candidate will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high\-tech learning environment with colleagues across all Euronext locations. The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management. This role is both internal and external facing, located within the Service Operations Group, which in turn is a part of the IT Operations and Engineering group. **Euronext Values** **Unity** • We respect and value the people we work with • We are unified through a common purpose • We embrace diversity and strive for inclusion **Integrity** • We value transparency, communicate honestly and share information openly • We act with integrity in everything we do • We don’t hide our mistakes, and we learn from them **Agility** • We act with a sense of urgency and decisiveness • We are adaptable, responsive and embrace change • We take smart risks **Energy** • We are positively driven to make a difference and challenge the status quo • We focus on and encourage personal leadership • We motivate each other with our ambition **Accountability** • We deliver maximum value to our customers and stakeholders • We take ownership and are accountable for the outcome • We reward and celebrate performance We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. **Additional Information** -------------------------- This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.