Merchandiser

Description

Job Summary: Manage operational relationships with clients, coordinating processes from product development to final delivery, ensuring technical requirements, deadlines, quality, and profitability. Key Highlights: 1. Global partner of premium and luxury brands 2. End-to-end product process management, from development to delivery 3. Coordination between clients and internal teams **About Maestro** The **Maestro Knitting** is a global partner in the development and manufacturing of knitted fabrics for premium and luxury fashion brands. We transform creative ideas into high-quality, production-ready products by combining artisanal know\-how, industrial excellence, and innovation across our five hubs in Europe and Asia. More than a manufacturer, we are a trusted partner. We support our clients in resolving complex technical challenges and executing demanding projects where quality, agility, and reliability are essential. At Maestro, we thrive in dynamic environments where expectations are high and each project is unique. We value people who: * take ownership of complex projects; * seek solutions beyond the conventional; * find answers where others stop. **Role Mission** Manage operational client relationships, ensuring end-to-end coordination of processes from product development to final delivery, guaranteeing compliance with technical requirements, deadlines, quality, and profitability. This role requires strong coordination capabilities between clients and internal teams, ensuring effective communication and rigorous project management. **Reporting to the Merchandising Team Leader, you will work closely with Development, Procurement, Planning, Production, Quality, and Logistics teams, serving as the primary operational contact for assigned clients.** **Key Responsibilities** **Client Management** * Serve as the primary operational point of contact for assigned clients. * Ensure regular and effective communication with clients regarding the status of developments and orders. * Understand and interpret the technical and commercial requirements of each collection. * Build trust-based relationships, promoting high service levels and customer satisfaction. **Development Process Management** * Coordinate sample and prototype development jointly with Development, Procurement, and Production teams. * Ensure all necessary technical information is available and correctly communicated. * Track client-submitted approvals, comments, and revisions. * Ensure adherence to development timelines. **Production Process Management** * Monitor all orders from confirmation through to shipment. * Continuously track compliance with agreed deadlines. * Anticipate risks, identify constraints, and propose solutions to minimize impact on clients. * Coordinate priorities with Production, Planning, and Procurement. * Ensure continuous oversight of processes under your responsibility. **Internal Coordination** * Collaborate closely with Development, Procurement, Planning, Production, Quality, and Logistics teams. * Ensure all departments have the necessary information to correctly execute processes under your responsibility. * Promote cross-departmental communication, ensuring swift decision-making and resolution of constraints. * Participate in internal production and development progress meetings. **Cost Control and Profitability** * Support cost estimation and commercial proposal preparation. * Monitor material consumption, product changes, and their economic impact. * Identify opportunities to improve margin and efficiency. * Contribute to achieving profitability targets for assigned clients. **Reporting and Continuous Improvement** * Update information in the ERP and other management systems. * Prepare process monitoring reports. * Participate in continuous improvement initiatives for development, production, and client management processes. **Desired Profile** * Completed secondary education. * A university degree is preferred, ideally in Textile Engineering, Business Administration, Fashion, or related fields. * Experience in Merchandising, Customer Service, or Product Management within the textile industry (minimum 3\-5 years) is highly valued. * Experience managing international clients. * Knowledge of knitwear development and production processes is an advantage. * Strong coordination skills and ability to manage multiple processes simultaneously. * Familiarity with textile product development and production processes. * Proficiency in reading and interpreting technical specifications. * Proficiency in ERP systems and Microsoft Office. * Fluent in English, both spoken and written. * French language skills are an advantage. * Excellent communication and interpersonal relationship skills. * Strong client- and service-oriented mindset. * High level of organization and planning capability. * Ability to work under pressure and manage multiple processes concurrently. * Team spirit and cross-functional collaboration capability. * Proactivity, autonomy, and strong sense of responsibility. * Strong analytical and problem-solving skills. **General Conditions** Workplace: Stromae Portugal, Guimarães On-site working arrangement. Daily interaction with international clients. Willingness to travel nationally and internationally, including client and supplier visits and participation in industry trade fairs. Join a dynamic team focused on operational excellence, innovation, and customer satisfaction. Apply via the link: https://maestro\-knitting.callista.be/jobs/merchandiser\-31 Language: * English (Mandatory) Work Location: On-site