Technical Support Specialist \- Danish**Location****:** Portugal, Porto **Job category****:** Customer Service Representative (CSR) **Language****:** English, Danish We are looking for a highly motivated and technical individual to join our Tech Support Team for a world-renowned technology company. As a technical support and user activation representative, you will have the unique opportunity to play a key role in delivering top-tier assistance to our customers, troubleshooting technical issues, and empowering them to maximize the use of their high\-tech products. Transcom is a global community of customer service experts. All quick-thinking, curious, focused, eager to learn, and committed to serving the world's best and most beloved brands. We are looking for a Danish-speaking tech\-expert who loves helping others, deeply cares about delivering excellent customer service, and has a genuine passion for technology, the world, and AI \- and we would love for you to become part of us. This is the perfect opportunity for a tech\-nerd. **What’s in it for you?** At Transcom, we create an international, inclusive environment where you will feel supported, encouraged, and welcomed from day one. We are dedicated to promoting your growth and success every step of the way:* Cutting-edge technology: stay ahead by working with the latest technological products and innovations, positioning you at the forefront of the industry; * Career growth: with our robust professional development programs, mentorship, and advancement opportunities, you have the chance to thrive and grow within our dynamic customer experience team. This is your opportunity to build a lasting career in a fast-paced and continuously evolving industry; * Make a real impact: you will play a crucial role in improving users’ lives by helping them solve technical challenges and maximize the value of their devices. Your contributions directly enhance the user experience and make a meaningful difference; * Additional employee benefits: enjoy a range of benefits that support work-life balance, your well-being, and overall satisfaction. We understand that moving to a new job can be a big step. To help ease the transition, we offer a comprehensive Relocation Package, including:* Reimbursement of transportation costs to Porto; * Refund of 1 month's public transport fee (if applicable); * Accommodation for the first 30 days; * Relocation orientation to help you settle in and become familiar with your new city; * Assistance with legal processes (if applicable) **Join our team as a Technical Support Expert and User Activation Expert!** Our client is at the forefront of the market when it comes to future technology. In this role, you act as a user enabler. You listen to and understand our users' inquiries and ensure they know how to move forward in the best possible way. Your mission will include solving problems, but it doesn't stop there; you ensure the user gets the most out of their technological product while using the finest cutting-edge technological tools to assist you in your daily work. Your primary responsibilities are to leverage your in-depth knowledge of technology products to diagnose and resolve complex issues and to be an advocate for our customers, championing their needs and delivering exceptional service. **What we are looking for:*** Native or fluent in the Danish language; * Proficient English skills (B2\+) \- written and spoken; * Strong interest in troubleshooting hardware and software across various electronic devices; * A passion for learning and understanding mobile operating systems (Android \& IOS) and common software; * Enthusiasm for problem-solving and a natural ability to diagnose and troubleshoot technical issues; * Excellent listening skills and a genuine interest in building strong customer relationships; * A creative mindset and resourcefulness in finding innovative solutions and alternative options; **Life at Transcom!** We have 30\.000\+ customer experience specialists in 29 countries with 90 locations delivering services in 33 languages to international brands across various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people. At Transcom, we are relentlessly committed. To our customers and to each other. Every day, someone begins their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Being recognized for working hard, being a team player, and supporting others. Championing positive, lasting change within their teams and local communities. That’s just who we are at Transcom. Here, we care about and cheer for each other. You are included, just as you are, from day one. And with the right mindset, there’s no limit to how far we can go together. We are committed to your growth and success. If your profile matches what we are looking for, we invite you to one of our digital interviews. There, we will provide you with more information about the position and get to know you better. Interviews are conducted on a rolling basis, so please submit your application as soon as possible.