Email Customer Support

Description

Job Summary: We are looking for a Virtual Customer Support Agent to provide online support in e-commerce, resolving order-related issues and logging incidents. Key Highlights: 1. Initial training and opportunity to take on additional tasks 2. Ability to adapt response templates to each customer 3. Handling dissatisfied customers calmly and professionally We are seeking a Virtual Customer Support Agent to provide daily support for an e-commerce business, with a focus on online customer service. The role involves responding to customers, resolving order-related issues (delays, exchanges, complaints), and logging incidents, following predefined processes and templates. Schedule: Part-time, fully remote online work. Working hours to be arranged according to the candidate's availability, with occasional adjustments when necessary. Requirements Ability to follow customer service processes and resolve everyday simple problems Use of response templates for customer communication (no need to draft emails from scratch) Ability to adapt templates to each customer’s specific situation Attention to detail, organization, and sense of responsibility Ability to handle dissatisfied customers calmly and professionally Availability and commitment to agreed-upon working hours Prior experience in customer support or e-commerce is valued but not mandatory Perfect Portuguese is not required Preferred Qualifications Experience with the Gorgias platform for email responses Experience responding to private messages and comments on Facebook Use of Google Sheets to log incidents and order-related issues Ability to independently assume additional tasks over time We Offer 100% remote work Weekly payment based on performance and agreed-upon hours Initial training (processes + response templates) Opportunity to take on additional tasks, increased responsibility, and improved compensation based on strong performance