Job Summary: Proactive and personalized customer service, selling solutions and managing stock, contributing to customer satisfaction and section organization. Key Highlights: 1. Personalized and proactive customer service focused on customer loyalty 2. Strong business and results orientation 3. Human First culture, valuing diversity and proactivity #### **Store: Bragança** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for a trusting relationship that ensures loyalty of the Resident Customer; * Take responsibility for selling solutions to the Customer, anticipating and accurately identifying the Resident Customer's needs, supporting them in selecting the best solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product offerings in your section and related complementary items, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and toppers, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your section, ensuring necessary action plans are implemented to address AVS, non-viable items, excess stock, and visual stockouts, guaranteeing smooth communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Passion for customers and their needs; * Interest in technical products and their applications; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
