French-Speaking Client Advisor

Description

Summary: Join our operational hub in Guimarães as a French-Speaking Client Advisor to provide personalized support in banking and insurance. Highlights: 1. Personalized support for French-speaking clients in banking and insurance 2. Comprehensive and paid professional training program 3. Career progression within a structured framework and problem-solving **Geographic Location:** Guimarães, Portugal (Fully on-site position) **Contract Terms:** Full-time (40 hours/week) To support the strategic development of our operational hub based in Guimarães, we are actively seeking a Client Advisor fluent in French, dynamic, and committed to service quality. As a key function, you will serve as the primary point of contact for our entire French-speaking clientele, delivering personalized support in the specialized domains of banking and insurance services. If you possess strong problem-solving abilities, excellent interpersonal skills, and wish to progress within a structured environment, this role includes a comprehensive and paid professional training program starting from your first day to ensure your long-term success. **Main Responsibilities and Duties** * Deliver high-level, tailored assistance to French-speaking users via telephone, email, and online messaging tools. * Handle inquiries related to banking transactions, insurance policy management, billing follow-up, and account data updates with accuracy and empathy. * Perform back-office administrative processing while ensuring precise and compliant data entry in accordance with company procedures. * Accurately assess client needs, provide appropriate solutions aligned with encountered constraints, and maintain a high customer satisfaction index. **Selection Criteria and Qualifications** * Fluent command of French, both written and spoken (C1/C2 level required). * Operational knowledge of English (minimum B1 level) to navigate internal software and communicate effectively in a professional environment. * Strong communication skills, active listening, and ability to de-escalate complex situations. * Legal right to work in Portugal (EU citizen or holder of a valid residence permit). * Full commitment to working exclusively at our professional premises located in Guimarães. **Work Schedule and Time Arrangements** * **Working Hours:** 40 hours per week (distributed over 5 days of 8 hours each). * **Service Window:** Monday to Saturday, from 7:00 to 19:00 (current Bank/Insurance activity slots run from 7:30 to 18:00\). * **Weekly Rest Day:** Sunday is a fixed rest day, complemented by a second weekly interruption day. * **Onboarding Training:** Fully paid from day one, conducted Monday to Friday (time slots: 8:00–17:00 or 9:00–18:00\). **Compensation Structure and Benefits** * **Base Salary:** €953 gross per month. * **Pro-rata 13th and 14th Month Payments:** €158 per month. * **Attendance and Punctuality Bonus:** €25 gross per month. * **Performance-Based Incentive:** Up to €100 gross per month (amount may increase up to €500 gross for roles involving commercial components; capped at €100 for back-office or non-sales activities). * **Meal Allowance:** €6 net per working day (approximately €126 net for a month with 21 working days). * **Skill Development:** Supported integration with full training, paid from day one. * **Workplace:** 100% on-site position at our Guimarães premises.