Job Summary: Proactive and personalized customer service, sales of solutions, management of products and services, and follow-up of quotations. Key Highlights: 1. Personalized customer service and retention of the Resident Customer. 2. Sales of solutions, anticipating and identifying customer needs. 3. Dynamic work environment focused on innovation and sustainability. #### **Store: Guimarães** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures Resident Customer retention; * Are responsible for solution-based selling to the Customer, accurately anticipating and identifying the Resident Customer’s needs, supporting\-them in selecting the best solution (product \+ complementary items \+ service) to fulfill their needs; * Possess in-depth knowledge of the product range in your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Participate in the preparation and implementation of OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces, in close collaboration with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring necessary action plans are implemented to address AVS, non-moving items, excess stock, and visual stockouts, while guaranteeing effective communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Interest in technical products and their application; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs. #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
