Job Summary: The Doorman will be responsible for assisting guests upon arrival or in the hotel lobby, handling luggage, and providing general information about the facilities and the city. Key Highlights: 1. Assist guests with luggage and vehicle entry/exit. 2. Manage order at the hotel entrance and coordinate transportation services. 3. Provide information about the hotel, local attractions, and safety. Your Mission: As a Doorman, you will assist guests outdoors, at the hotel entrance, or in the lobby, and perform basic security tasks. These include transporting and safeguarding luggage, as well as providing general information about hotel facilities and equipment operation. What You Will Do: Be present at the hotel entrance and open doors for guests entering and exiting the hotel. Assist guests in entering and exiting vehicles, as well as loading and unloading luggage. Ensure control and order at the hotel entrance, managing disturbances and alerting security if necessary. Coordinate, together with the Front Office team, luggage handling, valet parking, and guest transportation services. Arrange guest transportation, including pre\-booking of services (e.g., taxi, shuttle bus). Park and retrieve guests’ cars from the parking lot and keep them clean and ready for use. Know and communicate available hotel services and general safety information. Stay well informed and communicate city attractions such as restaurants, museums, and monuments, providing directions, recommendations, and booking options. Ensure the Front Office and Management teams remain fully informed of guest feedback, suggestions, and interdepartmental input. What Profile Are We Looking For? Previous experience in the hospitality industry is preferred. High school diploma or equivalent qualification. Fluency in the local language is essential; knowledge of English is an advantage. Strong communication and interpersonal skills. Familiarity with the local area. Ability to work independently and as part of a team. Why Choose Us? At Minor Hotels Europe \& Americas, we are committed to building exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits, such as: Global experience \- diversity across 150 nationalities. Challenging career development opportunities, both nationally and internationally. A wide range of training programs to enhance your skills. Well\-being initiatives, including flexible working conditions. Team member recognition programs, including Milestone Dates. Opportunities to make a difference through our sustainability program and volunteer initiatives. Staff rates and promotions, offering discounted rates at our hotels worldwide and exclusive benefits through our corporate loyalty program.
João Santos
Indeed · HR
João Santos
Indeed · HR
