Cashier Operator

Description

Job Summary: Professional responsible for personalized customer service and welcome, managing processes, identifying needs, and ensuring satisfaction—with emphasis on relationship-building and issue resolution. Key Highlights: 1. Personalized customer welcome and relational service. 2. Autonomous management of waiting situations and conflicts to ensure customer satisfaction. 3. Integration into a multinational company focused on well-being and development. Your Day-to-Day Ensure excellent customer welcome at any touchpoint; Welcome customers at the Welcomer in a personalized manner, adapting communication and service to each customer type—promoting relational rather than transactional service; Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; Manage the store’s CRM system, autonomously offering appropriate solutions based on the customer’s situation and coordinating with relevant store departments when necessary; Organize your tasks considering peak customer traffic periods, always prioritizing customer service; Autonomously and effectively manage customer waiting situations, handle customer conflicts, and contribute to full customer satisfaction. Who We Are Looking For Secondary education (12th grade) or equivalent; 1–2 years of professional experience; Customer-oriented mindset and genuine interest in customer needs; Strong interpersonal and teamwork skills; Stress resilience; Organizational ability and sense of responsibility; Initiative and proactivity. What We Offer Opportunity to join a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; Benefits and partnerships with over 200 brands; Initial training for integration into the company and role; Well-being policies, including up to 30 annual leave days; Employee referral program with incentives for each recommended candidate who joins the team; Flexible working policy; Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; 10% discount at Leroy Merlin stores; Health and life insurance; One day of corporate volunteering.