APV Manager

Description

Job Summary: Responsible for ensuring the quality and efficiency of after-sales services, managing workshop processes, and acting as the liaison between the technical team and the customer. Key Highlights: 1. Integration into a solid group with growth-oriented projects. 2. Professional and personal training and development. 3. Real opportunity for career advancement. **Responsibilities** --------------------- * Responsible for ensuring the quality and efficiency of after-sales services provided, guaranteeing customer satisfaction and workshop profitability. * Liaison between the technical team and the customer, translating technical information clearly and ensuring effective communication. * Ability to manage after-sales and workshop processes in an organized and efficient manner, capability to plan and monitor performance indicators, and sufficient technical knowledge to understand mechanical interventions and support the team in communicating with customers. **Profile** ---------- * Bachelor's degree in Engineering, Management, or Administration; * Teamwork ability; * Technical knowledge of automotive mechanics, vehicle maintenance and repair, as well as proficiency in digital management tools, scheduling platforms, and data analysis is required. * Communication, negotiation, and interpersonal relationship skills; ability to handle conflicts and demanding situations professionally; as well as organizational, analytical, and cross-departmental coordination capabilities. * Proactivity, responsibility, and a strong focus on customer satisfaction and operational efficiency. **We Offer** -------------- * Integration into a solid and reputable group currently implementing multiple growth projects. * Training and opportunities for professional and personal development. * A real opportunity for career advancement, based on performance and demonstrated competencies.