Scheduling Operator

Description

Job Summary: Verisure, the market leader in security systems, is seeking a Scheduling Operator for its Scheduling Department, responsible for managing technicians’ schedules and providing administrative support. Key Highlights: 1. Inclusive work environment that values diversity 2. Continuous training 3. Market-leading and growing company Job Description **Verisure**, formerly Securitas Direct, is a multinational company **specialized in security systems** for homes and small businesses. We are market leaders with **6.2 million customers worldwide**, Consumer Choice Award winner for the 11th consecutive year, and Great Place To Work 2025. We are looking to strengthen our night shift team with a **Scheduling Operator for the Scheduling Department**, based at our headquarters in Algés. We seek talents who, like us, champion equal opportunities, diversity, and inclusion — our focus is on People. At **Verisure**, we have job opportunities for everyone! ### **Main Responsibilities:** * Managing maintenance technicians’ schedules and contacting customers to book service appointments; * Providing administrative support. ### **Requirements:** * Minimum 6 months’ experience in a contact center; * Experience in administrative/Back Office roles; * Strong communication skills; * High organizational ability; * Working hours: 9 a.m. to 6 p.m. and 10 a.m. to 7 p.m. (weekly rotating schedule), Monday to Saturday. ### **We Offer:** * Inclusive work environment; * Commitment to valuing diversity; * Employment contract with a market-leading and growing company; * Salary commensurate with demonstrated experience; * Training; * Hybrid work arrangement after training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. License No. 138C — MAI