Functional Application Support

Description

Summary: As an Application Support Consultant, you will ensure the stability and efficiency of a critical application ecosystem, acting as a bridge between business users and IT teams, solving complex technical challenges. Highlights: 1. Ensure stability and efficiency of a critical application ecosystem 2. Act as a key point of contact between Business and IT teams 3. Troubleshoot and continuously improve complex financial IT environments Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. **This is your future team** Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. Functional Application Support **This is your mission** Are you passionate about financial markets, production support, and solving complex technical challenges? Then this position is for you. As an **Application Support Consultant**, you will be responsible for ensuring the stability and efficiency of a critical application ecosystem used across the EMEA region, acting as a bridge between business users and IT teams. Build side: * Analyze functional and technical issues to identify root causes and propose sustainable solutions * Collaborate closely with development and project teams to improve system functionality * Participate in UAT testing phases to validate fixes and new features * Identify bugs and contribute to their resolution with development teams * Propose improvements to reduce manual processes and enhance automation * Contribute to system enhancements based on user feedback and operational needs Run side: * Manage incidents and ensure timely resolution of technical and functional issues * Maintain and improve application stability across the production environment * Act as a key point of contact between Business (Back Office) and IT teams * Update support documentation and create clear user guides * Monitor application workflows and ensure proper tracking of incidents * Ensure continuous communication with stakeholders regarding issue resolution **This is your background** You have at least **2–5 years of experience** in demanding **application support or financial IT environments**. You enjoy troubleshooting, continuous improvement, and working in complex ecosystems. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration. **This is your career path.** You bring solid experience in application support within financial environments and are eager to deepen your expertise in both functional and technical domains. You thrive in collaborative environments and are motivated by delivering high\-quality support and continuous improvements. **This is your expertise:** * SQL (Practice) * UNIX / Linux environments (Practice) * ITIL methodology (Practice) * Ticketing tools such as ServiceNow (Basic knowledge) * Financial Markets knowledge (Products, cash flows, securities – Expert) This is how you work as part of a team: * Strong communication skills (oral \& written) with the ability to interact with diverse stakeholders * Excellent teamwork and collaboration mindset across business and IT teams * High analytical thinking and problem\-solving capabilities * Strong attention to detail and ability to manage multiple priorities **Language Skills :** English \- C1 **This is our commitment** At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. * Attentive and human onboarding * A truly hands\-on management style * Continuous training opportunities * Concrete commitments: inclusion, equality, solidarity * A comprehensive HR package: health insurance, TR card, CSE * A culture of feedback and meaningful projects **The recruitment process:** * An initial phone call with our recruitment team * An HR interview and a job interview with a business engineer * A test or technical interview with one of our experts * A final meeting with your future manager or project manager * And if we're a good fit, we'll get started together **Good to know** * **Location:** Lisbon * **Contract:** Permanent contract * **Remote work:** Hybrid * **Salary range:**28k \- 40k gross annual * **Job category:** Application Support / Financial IT / Production Support What you will do here, you won't do anywhere else. This moment is yours.