Partnership Manager

Description

Summary: This role involves maintaining and enhancing retailer relationships, managing deliverables, and resolving queries to ensure a satisfactory retailer experience. Highlights: 1. Maintain and enhance retailer relationships for a satisfactory experience. 2. Expert on NIQ processes and methodologies, improving quality and efficiency. 3. First point of contact for designated customers, ensuring efficient experience. **Job Description** **About this Job** Retail Client Service will be responsible for maintaining/ enhancing retailer relationships, ensuring retailer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on retailer support through quality of deliverables and resolving retailer requests to drive satisfactory retailer experience A successful Retail Client Service manages around 10 retailers and multiple NIQ market and will be responsible for report and database management; will ensure timely delivery of reports, databases and effective change management in order to standardize and automate the deliverables. She/ He is expected to identify, investigate and co\-ordinate data resolution, process or product related changes/ queries, and be the first point of contact for designated customers, ensuring efficient customer experience. **Responsibilities** * The person will execute, monitor, and continuously improve the delivery management and service\-related tasks assigned to the workstream as report, database management, and data quality checks. * He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality \& efficiency. * Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan * Responsible for triaging of retailer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed * Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks * Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design. * Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. * Operate in a hybrid physical\-virtual and multi\-cultural environment, liaising with stakeholders and colleagues. **Qualifications** * Master’s degree with preference Data Science * Preference to candidates having exposure to Python and Advanced Excel * Analytical skills and aptitude for data and operational processes * Project management aptitude (critical path, task sequencing, problem solving, etc.) * English language proficiency: writing and verbal Location and Travel Requirements Based in Lisbon, Portugal the role is designed to be conducted in an Hybrid mode with three working days in the local office. Duration and Time Commitment Full time role with immediate start date **What we offer** * A dynamic work environment with opportunities to engage with local and global companies. * Flexible working hours and hybrid work options. * Comprehensive onboarding and internal training programs. * Access to learning platforms. * Staff and team events. \#LI\-hybrid\-LN **Additional Information** **Our Benefits** * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee\-Assistance\-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job\-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai\-safety\-policies. **About NIQ** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state\-of\-the\-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100\+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn \| Instagram \| Twitter \| Facebook **Our commitment to Diversity, Equity, and Inclusion** At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news\-center/diversity\-inclusion