Front-Office Manager (m/f)

Description

Job Summary: We are seeking a Front-Office Manager to ensure guest reception, stay accompaniment, and departure, promoting excellent service. Key Highlights: 1. Ensure guest reception and accompaniment with excellent service. 2. Coordinate the front-office team and optimize the guest experience. 3. Strong customer orientation and attention to detail with anticipatory capabilities. Herdade da Malhadinha Nova, S.A., located in Albernoa, Beja municipality, is recruiting for the position of Front-Office Manager (m/f). Mission Ensure guest reception, stay accompaniment, and departure, anticipating and exceeding expectations, while delivering excellent service in accordance with defined *standards*. Main responsibilities of the department to join * Ensure guests are properly received upon arrival, welcomed, and appropriately escorted to their reserved accommodation; * Monitor daily reservations and ensure assigned rooms are prepared prior to check-in, in coordination with the *housekeeping* team; * Coordinate luggage collection and storage; * Accompany and supervise check-in and check-out operations; * Inform guests about all hotel services available, including breakfast and meals; * Promptly attend to all guest requests, both in person and by telephone, and manage complaints; * Ensure special guests—including persons with disabilities, seniors, children, and VIPs—receive personalized services; * Ensure preparation of daily occupancy *reports*; * Accompany guests throughout their stay, promoting booking/reservation of additional services (*up* and *cross-selling*), and coordinating communication between guests and operational teams, including *housekeeping* and F&B; * Ensure development and updating of front-office *standards* and procedures; * Coordinate the *front-office* team (including reception, transfers, etc.), ensuring compliance with all *standards* and operational procedures. Desired Profile * Higher education degree in Hotel Management, Tourism or related field; * Professional experience in this role, preferably at least 2 years; * Proficiency in MS Office and property management systems, notably Host (or similar); * English fluency (mandatory) and knowledge of other languages (preferred); * Strong customer and detail orientation; * Excellent communication and interpersonal skills; * Dynamism, initiative, and ability to anticipate and resolve problems. Offered * Attractive remuneration and other *fringe benefits*, commensurate with proven professional experience; * Possibility of staff accommodation in the company’s StaffHouse; * Career progression opportunities; * Integration into a stable and solid market company; * Young and dynamic work environment.