Receptionist

Description

Job Summary: Empathetic in-person customer service, data management, appointment scheduling, billing, and email management, demonstrating responsiveness. Key Highlights: 1. Empathetic in-person customer service and data management 2. Scheduling of appointments, examinations, and medical procedures 3. Billing, daily cash reconciliation, and email management **Required Profile:** Academic qualifications equivalent to completion of secondary education (12th grade) (mandatory); Professional experience in reception within the healthcare sector is valued; Proficiency in written and spoken English; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Providing in-person customer service with empathy and willingness to assist customers; Ensuring accurate identification, entry, and updating of customers' personal data in the computer system; Correctly scheduling appointments, examinations, or medical procedures; Ensuring billing for services rendered by customers and issuing payments according to agreements with insurance providers; Accurately performing daily cash reconciliation; Managing emails and pending tasks, ensuring appropriate prioritization; Demonstrating responsiveness when handling customer complaints. **Benefits of Joining Lusíadas:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy | Knowledge Center; Your Baby Matters | Maternity kit; Back-to-school and Christmas support; Lusíadas Benefits Club | Exclusive discounts; Family insurance and special conditions for family members; Support for employees’ children with special needs – Lusíadas em Família.