Job Summary: Proactive and personalized customer service, sales of solutions and products, and participation in organizing commercial spaces. Key Highlights: 1. Proactive, personalized, and mobile customer service 2. Focus on selling complete solutions to the customer 3. Growth within a Human-First culture #### **Store: Barcelos** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting them throughout the selection process to choose the best solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range offered in your department and its complementary items, conveying confidence and professionalism to the Resident Customer; * Know and effectively use digital tools available to support the Resident Customer and the various sales channels (website and kiosk) to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to creating attractive commercial spaces in close collaboration with the Store Logistics team; #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
