Front Desk Assistant

Description

Job Summary: Manage guest check-in and check-out, reservations, and payments, ensuring a welcoming and efficient service while coordinating with other departments to maintain high standards. Key Highlights: 1. Ensure efficient and welcoming check-in and check-out 2. Manage reservations and payments accurately 3. Handle unexpected situations professionally **Key Responsibilities** Ensure efficient, personalized, and welcoming guest check\-in and check\-out; Guarantee telephone, email, and in-person customer service, fostering a positive experience across all touchpoints; Manage reservations, cancellations, and special guest requests; Process payments and ensure accurate transaction records; Handle complaints and unexpected situations professionally and effectively; Coordinate with various departments to uphold high service standards; Maintain an organized front desk area aligned with brand standards. **Desired Profile** Previous experience in hotel front office or similar roles; Availability for rotating shifts, including nights, weekends, and holidays; Strong customer orientation and excellent communication skills. Benefits: * Housing Allowance * Flexible working hours * Health insurance Work location: On-site