HVAC&R Helpdesk Technician - INTERNSHIP

Description

Job Summary: We are seeking an HVAC&R Helpdesk Technician to provide first-line technical support, diagnose and resolve incidents, with a focus on customer satisfaction and professional development in the HVAC&R field. Key Highlights: 1. First-line technical support and incident resolution 2. Development of technical competencies in HVAC&R 3. Professional and collaborative work environment We are recruiting an HVAC&R Helpdesk Technician for our service center in Póvoa de Varzim **Responsibilities:** Responding to and managing technical support tickets; Providing first-line support to customers; Diagnosing and resolving technical incidents; Recording, classifying, and forwarding requests; Coordinating with field technical teams; **Requirements:** * Academic background in **Mechanical Engineering** (preferred) or similar technical fields; * Eligibility for a **professional internship**, or interest in undertaking a curricular/professional internship; * Interest in the **HVAC&R (Heating, Ventilation, Air Conditioning & Refrigeration)** field and willingness to develop technical skills in this sector; * Analytical and diagnostic ability to resolve incidents and support customers; * Strong communication skills, with emphasis on customer service and satisfaction; * Proactive profile, eager to learn and grow professionally; * Organizational skills, ability to manage priorities, and teamwork; * Familiarity with ticketing and technical support management tools (advantageous); * Good user-level computer literacy; **We Offer:** On-site working arrangement; Integration into a stable project; Professional and collaborative work environment. **Work Location:** Póvoa de Varzim Interested candidates must submit an updated CV. rh@evoproject.pt Job Type: Full-time Salary: €1,000.00 - €1,300.00 per month Benefits: * Meal card/voucher Work Location: On-site