Let's Shape the Future Together! **About us** -------------------- Cegid is a European leader in **cloud business management solutions** for finance (cash\-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today’s rapidly changing world, Cegid \& its **6,000 employees** make more possible by helping their 750,000 customers unleash their potential thanks to innovative and purposeful business solutions. **Make more possible**, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day to **shape your future**, ours and our clients’ industries’ future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance. **@HCM Team** The HCM team at Cegid builds, implements and supports cloud HR \& payroll solutions that simplify people management and ensure regulatory compliance. The customer service team partners with customers to deliver fast, proactive support and ongoing success, ensuring solutions are adopted effectively and deliver business value. **As a Customer Support Consultant you will:** * Functional support and resolution of incidents related to the payroll process in the SaaS model. * Functional documentation: analysis of changes and assessment of their impact (proactive/corrective maintenance). * Application of the working methodology defined by the department. * Supporting clients in the transition between service modalities. **About you** -------------------- * Two years' experience as a technician/functional consultant in Portuguese payroll. * Medium/high level of knowledge of payroll procedures, personnel administration processes and Portuguese legislation applicable to payroll (desirable). * Advanced level of MS Office (valued). * Skills: ability to learn, analyse, work in a team, be proactive, plan and organise, be flexible, communicate assertively and be customer\-oriented. * Spanish conversational skills are valuable and desirable skill. **Our commitment** -------------------- At Cegid, the **diversity of our talents** is a wealth that we value, by recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where each individual can fully thrive and express their uniqueness. Our commitment is based on **three fundamental pillars**: **gender equality**, **inclusion** of people with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director