### **Description** **\*ALL CANDIDATES MUST BE LOCATED IN PORTUGAL\*** **About Intermedia** Are you seeking an impactful role in an innovative company that is growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for. We are a 1600\+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and data applications. We serve the SMB marketplace with full\-featured products that are backed by a 99\.999% uptime service level agreement and J.D. Power certified technical support. Intermedia is a channel\-first company with 6,500 active partners across the US that rely on us for greater reliability and productivity to grow their businesses. As we help our extensive partner network to reap success, Intermedia’s business grows, too. That’s the opportunity Intermedia presents today. We’re taking on the world’s biggest tech companies in a battle for the multi\-billion\-dollar business communication and productivity industry. **About the Role:** The **IT System Administrator** builds upon the foundational skills of the Level 1 role by taking on a broader scope of responsibilities, leading technical initiatives, and demonstrating a higher degree of autonomy and technical depth. This role is accountable for maintaining and improving the health, security, and scalability of Intermedia’s enterprise systems and virtualized infrastructure, while actively contributing to cross\-functional project teams and process optimization efforts. As a natural progression from Level 1, the IT System Administrator exhibits advanced troubleshooting skills, mentors junior team members, contributes to the design and automation of system solutions, and drives operational improvements across IT platforms. This is an ideal role for a proactive and experienced IT professional who has demonstrated success in supporting enterprise environmentsand is ready to lead implementations, enhance automation, and champion best practices. In this role, the IT System Administrator will serve as a technical leader in daily operations and project delivery, while driving process efficiency and system reliability.### **What you will be doing:** * **Advanced Infrastructure Management** + Independently manage the day\-to\-day operations, configuration, and performance tuning of core enterprise services including Windows Server, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, and virtualization platforms (e.g., VMware or Hyper\-V). * **Tier 2/3 Escalation and Resolution** + Act as an advanced escalation point for complex technical issues, providing root cause analysis and solutions for infrastructure, authentication, and platform\-level incidents. * **Automation and Scripting** + Create and maintain scripts (PowerShell, Python, Bash) to automate administrative tasks, monitor services, and enhance operational efficiency. * **Project Ownership and Leadership** + Lead infrastructure\-related tasks within larger IT projects, independently manage assigned initiatives, and contribute to the design and planning of new systems and upgrades. * **Mentorship and Knowledge Transfer** + Provide technical guidance and informal mentorship to junior administrators and support staff. Help establish knowledge sharing frameworks and documentation standards. * **System Monitoring and Capacity Planning** + Implement and optimize monitoring solutions to ensure proactive identification of system issues, performance bottlenecks, and capacity constraints. * **Security and Compliance** + Ensure infrastructure systems comply with security best practices, participate in vulnerability remediation, and support audit and compliance initiatives. * **Process Improvement and Documentation** + Identify opportunities to improve IT processes, procedures, and service delivery. Ensure accurate documentation is maintained for infrastructure components and SOPs. * **Cross\-Team Collaboration** + Work closely with network, security, and application teams to deliver stable and secure environments. Assist in troubleshooting issues with cross\-functional impact. * **On\-Call Participation** + Participate in the on\-call rotation and respond to critical incidents outside of standard business hours when necessary. **Additional Responsibilities/Details:*** **Embody Core Values:** + Actively contribute to a professional, respectful, and collaborative work environment that reflects Intermedia’s Core Values — *Deliver Exceptional Experiences, Learn and Improve, Act with Integrity, Be Transparent, and Succeed as One Team*. * **Continuous Learning and Development:** + Proactively seek opportunities to grow technical and professional skills, enhancing both individual performance and team success. * **Team Onboarding and Knowledge Sharing:** + Support the orientation, training, and mentoring of new and existing team members to foster a culture of knowledge sharing and mutual support. * **Confidentiality and Compliance:** + Handle sensitive information with discretion and adhere to all organizational policies, procedures, and security standards. ### **What you will bring to the role:** * 5–8 years of progressive experience in systems administration or enterprise IT infrastructure support. * Demonstrated success in managing and improving core Windows\-based systems in a high\-uptime environment. * Advanced proficiency with Windows Server, Active Directory, Group Policy, DNS, and DHCP. * Strong experience with virtualization platforms (VMware or Hyper\-V). * Solid scripting ability in PowerShell and familiarity with other automation tools (e.g., Bash, Python). * Good understanding of networking fundamentals (TCP/IP, LAN/WAN, routing basics). * Demonstrated operational expertise, proficient at independently managing, troubleshooting, and optimizing core infrastructure technologies. * Strong analytical and troubleshooting skills; capable of diagnosing complex, multi\-system issues. * Effective communicator with the ability to translate technical challenges into actionable plans. * Experience mentoring or coaching others on technical topics and systems best practices. * Proactively drives personal and professional development; stays informed on emerging technologies. * Demonstrates leadership qualities by owning deliverables, influencing team direction, and sharing knowledge ### **Diversity, Inclusion, and Equal Opportunity** We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.### **About Intermedia Intelligent Communications** To explore other opportunities check out our careers page: https://www.intermedia.com/about\-us/careers