Job Summary: We are seeking a professional to provide functional and technical support for software products, contributing to partner and customer satisfaction through issue diagnosis and resolution. Key Highlights: 1. Collaborate with internal teams to continuously improve products 2. Perform diagnostics and reconfiguration of solutions 3. Develop customizations and add-ons for Cegid products Cegid is a European leader in cloud-based **business management solutions** (cash flow, taxation, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurial sectors. In a rapidly changing world, Cegid and its **6,000 employees** make more possible by helping our 750,000 customers unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do—for our customers. Because of this, we can affirm that every day we work to **shape your future**, our future, and the future of our customers’ businesses—a future we have been defining for years alongside our employees, inventing solutions that change how people work, enabling sustainable performance. **Your mission?** Provide functional and technical support for software products marketed by Cegid and contribute to partner and customer satisfaction through issue diagnosis and resolution, analysis of custom developments, and collaboration with internal teams on continuous product improvement. **Your responsibilities:** * Ensure Front Office technical support—providing clarifications, logging and responding to technical support queries; * Ensure Back Office technical support—performing diagnostics, reconfiguring Cegid solutions, follow-up and responding to tickets; * Replicate customer scenarios in Cegid environments and forward potential anomalies for correction; * Perform debugging of custom developments; * Develop customizations and add-ons for Cegid products; * Log all interactions with internal stakeholders, customers or partners, detailing requests and responses provided; * Collaborate with product and development teams to propose improvements and new features based on customer feedback; * Conduct trainings/onboarding for customers and partners, when required; * Knowledge of billing or administrative processes; * Experience with ERPs, preferably Cegid Primavera, Cegid Eticadata or similar; * Comfortable communicating (orally) in Portuguese and English—valued; * Experience/interest in customer service and enthusiasm for helping our customers/partners maximize the value of our software; * Proactivity (anticipating problems and proposing solutions); * Attention to detail, organizational skills. Our Commitment At Cegid, the **diversity of our talents** is a strength we cherish, recruiting based on your **competencies** and your **potential** to learn and grow with us. We offer you a professional environment where each person can thrive and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Benefits > **Attractive and transparent remuneration**, from recruitment onward > **Annual bonus**, based on achievement of individual and company objectives > Hybrid work model and flexible working hours > **25 days of vacation** per year > Health insurance > Access to online **learning platforms** and internal academy > Integration into a **dynamic, enthusiastic, and continuously growing team**
João Santos
Indeed · HR
João Santos
Indeed · HR
