Rotating Receptionist (m/f)

Description

Job Summary: We are seeking a Rotating Receptionist to welcome guests, manage check-ins/check-outs, and deliver high-quality service in a hotel environment. Key Highlights: 1. Greeting guests with courtesy and professionalism 2. Managing check-in/check-out and guest assistance 3. Communicating effectively with internal departments **LISBON – PORTOBAY LIBERDADE** We are looking for a **Rotating Receptionist (m/f)** to join our team at the PortoBay Liberdade Hotel, located in central Lisbon. If you are passionate about hospitality, this is your opportunity! Find out what we offer and the competencies we value. **Our Commitment:** **»** Meal allowance or catering benefit, according to the recruiting hotel unit’s policy **»** Social transport pass **»** Health insurance **»** Monthly excellence bonus **»** 20% discount on accommodation and/or food & beverage consumption at group hotels **»** Continuous professional training **»** Christmas and Easter gift baskets **»** Employee of the Month and Employee of the Year awards **»** Summer party and Christmas parties (for employees and children) » Possibility of university or vocational training scholarships for children » Possibility of pension plan **What We Value:** » Commitment to PortoBay » Willingness to learn and grow » Minimum 2 years’ experience in similar roles » Proficiency in Portuguese and English (spoken and written) » Additional languages are an asset » Knowledge of Host property management system is valued » Sense of responsibility and organization » Strong communication and interpersonal skills » Proficiency in Microsoft Office tools » Minimum education: 12th grade » Availability to work rotating shifts » Versatility and flexibility **Your Responsibilities:** » Greet and welcome guests with courtesy, friendliness, and professionalism » Efficiently and personally process check-in and check-out procedures » Issue and control invoices, credit notes, and payment receipts » Accurately close the shift and perform cash reconciliation » Respond to emails and telephone calls » Provide information regarding the hotel, internal services, and points of interest in Lisbon » Advise and assist guests with restaurant reservations, taxi bookings, tours, and activities » Handle complaints and requests with empathy and a focus on immediate resolution » Communicate effectively with other departments (Housekeeping, F&B, Reservations, Maintenance) » Support and ensure differentiated service for frequent and VIP guests » Maintain up-to-date logs of incidents and shift handovers » Adhere to PortoBay Group’s defined quality and hospitality standards » Respond to emergencies and unexpected situations » Prepare nightly reports for management and other departments » Close and reconcile daily accounts across all departments » Verify all financial transactions conducted during the day Applications via updated CV sent by email: ritanascimento@portobay.pt Compensation: €1,000.00 – €1,090.00 per month Work Location: On-site