Job Summary: The professional will welcome and serve customers in a personalized manner, manage needs, organize tasks, and resolve conflicts to ensure customer satisfaction. Key Highlights: 1. Focus on personalized customer service and customer satisfaction management. 2. Opportunity to join a multinational company with a Human First culture. 3. Dynamic and collaborative work environment that values proactivity. #### **Store: Santarém** #### **Your Day-to-Day** * Ensure excellent customer reception at any touchpoint; * Welcome customers at the Welcomer in a personalized way, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, services, or store procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while knowing Saveo procedures and tools; * Manage the store’s CRM independently, offering the appropriate solution for each customer situation and coordinating with respective store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, ensuring conflict resolution with customers to achieve full customer satisfaction. #### **Who We Are Looking For** * Secondary education (12th grade) or equivalent; * 1–2 years of professional experience; * Genuine interest in customers and their needs; * Interpersonal and teamwork skills; * Stress resilience; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
