Job Summary: Ensures excellent customer service, manages repair processes, returns, payments, and controls the inflow and outflow of goods, thereby promoting customer satisfaction. Key Highlights: 1. Integration into a leading multinational company in the sector. 2. Initial training and flexible employee well-being policies. 3. A Human-First culture that values employee growth. #### **Store: Mafra** #### **Your Day-to-Day Responsibilities** * Ensure excellent customer service at any point of contact; * Receive SPV customers, initiate repair processes and spare parts requests, and become familiar with procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions for each customer’s situation and contacting relevant store departments as needed; * Independently and effectively manage customer waiting situations, handle customer conflicts, and contribute to full customer satisfaction; * Control the inflow and outflow of goods across different areas and implement anti-theft procedures; * Process payments and returns, strictly adhering to cash register and safe handling procedures, and assume responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Cashiers or Website); #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer-oriented mindset and sensitivity to customer needs; * Interpersonal and teamwork skills; * Stress resilience; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Employee well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and embrace a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
