Turkish Speaking Customer Advisor

Description

Summary: Join a multicultural hub as a Turkish-speaking Customer Advisor, acting as a digital partner for SMBs utilizing advertising and social networking tools. Highlights: 1. Represent influential social media and digital tech ecosystems 2. Provide extensive, fully paid training program 3. Clear internal progression pathways **Eligibility: Only residents of Portugal accepted for the role** ----------------------------------------------------------------- Are you ready to represent one of the world's most influential and dynamic social media and digital tech ecosystems? We are looking for an enthusiastic, communicative Turkish\-speaking Customer Advisor to join our multicultural hub in the heart of Lisbon. In this role, you will be the primary point of contact for small and medium\-sized businesses (SMBs) utilizing our client's state\-of\-the\-art advertising, social networking, and digital business tools. You will play a vital role in helping businesses optimize their online presence, resolve technical issues, and scale their marketing success. **No tech background? No problem!** We provide an extensive, fully paid training program that will equip you with all the skills and product knowledge you need to succeed. **Key Responsibilities** ------------------------ As a Customer Advisor, you will act as a digital partner and problem solver for our Turkish\-speaking market. Your daily activities will include: * **Multichannel Support:** Deliver high\-quality assistance to SMBs through live chat, email queues, and occasional outbound/inbound phone calls. * **Troubleshooting \& Resolution:** Diagnose, investigate, and resolve pre\- and post\-sales inquiries regarding digital ad campaigns, account settings, billing questions, and platform bugs. * **Product Guidance:** Educate users on how to maximize the value of their self\-service tools, improving their overall confidence and experience with our ecosystem. * **Trend Identification:** Recognize recurring technical glitches or feedback trends from users and escalate them efficiently to internal product and technical teams. * **Data Integrity:** Maintain accurate, concise logs of all customer interactions within our CRM database in accordance with strict security and data privacy compliance regulations. **What We Are Looking For** --------------------------- ### **Mandatory Qualifications** * **Language Mastery:** Native or near\-native fluency in Turkish (both written and spoken) paired with a solid B2 level of English (as all training, system tools, and internal team communication are in English). * **Local Proximity:** This is a strictly on\-site position in Lisbon. You must already reside in Portugal and possess valid local working rights/visas. *(Note: Relocation packages or remote options are not available for this role).* * **Tech Savvy:** Comfortable navigating multiple screens, chat tools, and social media interfaces simultaneously. * **Flexibility:** Ready to work in a dynamic environment with rotating shift schedules (including some weekends). ### **Preferred Qualifications** * **Prior Experience:** Previous customer service, BPO, or digital marketing experience is highly valued but not mandatory. If you have a customer\-first mindset, great empathy, and a willingness to learn, we want to hear from you! **What We Offer** ----------------- We care about your personal well\-being and professional trajectory. When you join our team, you will enjoy: * **Competitive Compensation:** A highly attractive base salary supplemented by monthly performance bonuses and a daily meal allowance. * **Premium Health Benefits:** Comprehensive private health and life insurance starting from your very first day on the job. * **Real Career Growth:** Clear internal progression pathways. We prioritize promoting from within for leadership, Quality Assurance, and corporate support roles. * **World\-Class Onboarding:** Fully paid, comprehensive initial training followed by continuous personal and professional development workshops. * **Vibrant On\-site Culture:** Work from a modern, high\-tech office in Lisbon featuring collaborative workspaces, excellent cafeteria options, and regular company social/sports events. ### **Ready to take the next step?** If you are currently living in Portugal and speak fluent Turkish, don't miss out on this chance to kickstart your career with a global tech giant. Apply today by submitting your CV in English!