Dutch Speaking Customer Support Representative

Description

Summary: This role is for a Dutch-speaking Fintech Support Consultant to provide advanced support and consultation within the digital banking sector. Highlights: 1. Represent a premier global leader in digital transaction infrastructure 2. Deliver advanced support and consultation in digital banking 3. Handle complex problem-solving and sensitive fiscal tasks This opening is **strictly reserved** for individuals currently residing inside Portugal who want a completely remote setup. We cannot consider applications from candidates living outside of Portugal, nor do we offer relocation support, flight compensation, moving stipends, or temporary company housing. ### **Position Overview \& Corporate Focus** We are building a specialized, virtual client\-relations team of fluent **Dutch Speakers** to represent a premier global leader in digital transaction infrastructure. This role delivers absolute home\-office flexibility. Whether you reside in a quiet village in the Azores or a central neighborhood in Lisbon, you have full approval to work from any residential address in Portugal. As a Fintech Support Consultant, your duties go far beyond everyday customer help; you will act as a key brand representative, offering advanced support and consultation within the rapid\-fire digital banking sector. ### **Daily Tasks \& Operational Workflow** As a Remote Financial Solutions Representative, your day\-to\-day duties will center on: * **Omnichannel Communication:** Resolving inbound inquiries efficiently via phone calls, emails, and real\-time live chat systems. * **Intricate Problem Solving:** Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. * **Platform Guidance:** Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. * **Financial Protection:** Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. * **Information Logging:** Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. * **Regulatory Updates:** Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules. ### **Candidate Profile \& Experience Requirements** We are looking for self\-motivated individuals who can effectively run their own home workspace while maintaining elite performance standards. #### **Language \& Eligibility Criteria** * **Dutch:** Native or near\-native mastery (C1 level minimum) in both written and spoken formats. * **English:** Solid command of business proficiency (B2 level minimum) for internal company alignment and training updates. * **Work Rights:** Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU. #### **Professional Competencies \& Tech Skills** * **Self\-Discipline:** Exceptional organizational skills and the personal accountability required to thrive in an independent, virtual work environment. * **Structured Expression:** A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing. * **Technical Comfort:** Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications. ### **Telecommuting Package \& Benefits** We supply the workspace infrastructure; you provide the expertise. Our comprehensive remote rewards package includes: * **Regional Flexibility:** A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories. * **Provided Hardware:** A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day. * **Competitive Income:** A dependable, fixed monthly base salary enhanced by performance\-based monthly cash incentives. * **Immediate Protection:** Full private health and life insurance plans active from your very first contract day. * **Career Evolution:** Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions. ### **Submitting Your Application** Ready to launch your remote career in the booming financial technology sector? Click **"Apply Now"** to submit your current resume in English and start the online screening process!