Customer Support | Lisbon (Sete Rios)

Description

Job Summary: We are recruiting Line Assistants to support insurance intermediaries, coordinating claims processes and related services. Key Highlights: 1. Support for insurance intermediaries 2. Coordination of claims processes 3. Opportunity for professional advancement **Line Assistant – Support for Insurance Intermediaries | Lisbon** We are recruiting **Line Assistants** to join a customer service center in Lisbon. The main objective of this role is to provide support to **insurance intermediaries**, ensuring follow-up on claims-related processes and coordination of associated services. We seek professionals with strong communication skills, organizational ability, and a preference for client interaction. **Key Responsibilities** * Provide **telephone support to insurance intermediaries**; * Clarify questions raised by internal and external clients; * Schedule **vehicle inspections**; * Manage **rental vehicle reservations** linked to claims processes. **Candidate Profile** * Strong communication and argumentation skills; * Ability to handle demanding or conflict situations; * Clear diction, verbal fluency, and empathy in client interactions; * Minimum educational requirement: completion of **11th grade**; * Prior experience in telephone support is an advantage. **What We Offer** * Initial theoretical and practical training lasting **4 weeks**, scheduled to begin on **March 17, 2026**; * Training schedule: **Monday to Friday, from 09:00 to 17:00 (with a 1-hour break)**; * Weekly working hours: **35 hours** (7 hours per day); * **Base salary**, shift allowance, and **meal allowance**; * Integration into a **structured team**, with continuous training and **opportunity for professional advancement**. If you are seeking **your first professional experience** or a **new challenge in the customer service field**, please submit your application. Shortlisted candidates will be contacted within a maximum of **10 business days**. Employment Type: Full-time Compensation: €960.00 – €1,200.00 per month Benefits: * Internet access * Meal card/ticket * Flexible working hours Work Location: On-site