Operations Manager

Description

Summary: Cartrack is seeking an entrepreneurial Operations Manager to lead cross-functional teams and drive day-to-day operational performance and growth initiatives in Portugal. Highlights: 1. Lead cross-functional teams and execute business growth initiatives 2. Drive operational performance and accountability across teams 3. Create a high-performance, ownership-driven culture **Job Summary** Cartrack, a world\-leading smart mobility SaaS company with over 2,500,000 subscribers across 24 countries, is looking for an entrepreneurial Operations Manager to drive the day\-to\-day operational performance of the business in Portugal. This high\-impact role will see you leading cross\-functional teams and executing business growth initiatives. **Responsibility** * Ensure operational scalability to support business growth within the Portuguese market. * Work closely with sales and leadership to deliver revenue growth objectives. * Build and maintain existing client relationships, ensuring service delivery meets SLA and quality standards. * Drive operational performance and accountability across teams, e.g. sales, technical, customer service, scheduling, vehicle tracking etc. * Proactively identify areas of improvement and implement solutions when operational bottlenecks arise. * Recruit and grow operational teams, while developing and training existing staff to support rapid business growth. * Create a high\-performance,ownership\-driven culture. * Ad\-hoc tasks as assigned. **Requirements** * Bachelor Degree in Engineering or Accounting essential. * Minimum 5 years’ operational management experience with proven experience in building or scaling operations within a start\-up or expansion environment. * Previous experience within a similar industry advantageous. * Strong commercial and business acumen, with a growth\-oriented mindset. * Highly disciplined, execution\-focused leader. * Ability to thrive in fast\-paced environments. * Skilled in managing KPIs and SLAs, with strong analytical and reporting capability. * Excellent communication and stakeholder management skills. * Fluent in English and Portuguese. Job Type: Full\-time Work Location: In person