Job Summary: We are seeking a customer service professional to handle inquiries, incidents, and coordinate communications, ensuring effective, resolution-focused, and customer satisfaction-oriented service. Key Highlights: 1. Excellent communication skills and customer interaction. 2. Positive, proactive, and problem-solving-oriented attitude. 3. Job stability and opportunities for professional growth. Main Responsibilities: * Respond to customer inquiries via email, chat, and other communication channels. * Efficiently and professionally manage requests and incidents. * Follow up on each case until its proper resolution. * Keep internal company platforms updated with accurate information. * Coordinate communication with other departments when necessary. * Ensure close, solution-oriented, and customer satisfaction-focused service. * Assist with administrative tasks related to customer service. Candidate Profile: * Excellent written communication skills and customer interaction ability. * Organized, responsible, and detail-oriented individual. * Ability to handle multiple tasks simultaneously. * Basic knowledge of Microsoft Office and computer tools. * Teamwork skills and ability to learn new procedures quickly. * Positive, proactive, and problem-solving-oriented attitude. We Offer: * Comprehensive initial training and ongoing support. * 100% remote work. * Job stability and opportunities for professional growth. * Excellent working environment and continuous team support. * Opportunity to join a growing company with internal development prospects. Benefits: * Flexible working hours * Remote work Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
