Observability Specialist

Description

Job Summary: We are seeking an Observability Specialist to administer and evolve Dynatrace, implement alert governance, manage Grafana dashboards, and operate Zabbix integrations. Key Highlights: 1. Administer and evolve Dynatrace (instrumentation, alerting, dashboards, tagging). 2. Implement alert governance to reduce noise and false positives. 3. Collaborate with platform/automation teams for continuous improvement. About the Company At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build lasting partnerships by understanding each client’s unique needs and providing expert support across all stages. Our team is dedicated to fostering a positive and inclusive workplace where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. About the Role We are seeking an Observability Specialist to administer and evolve Dynatrace (instrumentation, alerting, dashboards, tagging), implement alert governance to reduce noise and false positives, manage Grafana dashboards, operate Zabbix integrations, and build operational/executive dashboards with KPIs. This role involves collaborating with platform/automation teams for event correlation and continuous improvement of observability practices. Requirements Key Responsibilities * Dynatrace administration and evolution: instrumentation, alerting, problem notifications, dashboards, tagging. * Implement/maintain alert governance: alert matrix (incident triggers, actions, owners), thresholds/windows/severity, noise reduction. * Grafana management/consolidation: dashboard governance, naming conventions, ownership, versioning. * Zabbix operation/evolution and integration of signals into operational channels. * Integrations with external tools (e.g., OnePoint/ITSM/communication channels). * Building operational/executive dashboards with technical/service-health KPIs (business-aware where applicable). * Collaboration with Platform/Automation teams for event correlation and continuous improvement. Deliverables * Domain-specific dashboards (critical apps, core infrastructure, capacity, availability). * Alert matrix and observability governance policy. * Runbooks for response per alert type (with ownership). * Effectiveness reporting: noise, coverage, incident quality, diagnostic time. Requirements * Mandatory Professional Experience * 5+ years in monitoring/observability/SRE/ops analytics. * 2+ years hands-on experience with production Dynatrace (administration/configuration/alerting/dashboards). * Proven experience reducing noise and improving incident quality. Preferred Experience * Integrations with ITSM (ServiceNow) and event management. * Advanced Grafana/Zabbix and governance practices. * Dynatrace/SRE certifications. Technical Skills * End-to-end observability, event correlation, basic infrastructure/application troubleshooting. * Metric modeling, SLIs/SLOs (valued). Soft Skills * Signal-quality mindset, pragmatism, action-oriented focus. * Ability to work cross-functionally and communicate clearly. Language Requirements * Fluent in Portuguese and English. Send your CV to: \ with subject line "IT\_OS". Join us: \ \#BecomeATruster You can find the original job posting at: https://www.itjobs.pt/oferta/511805/observability\-specialist