Operations Manager

Description

Summary: Seeking an Operations Manager to oversee complex operational activities, monitor service quality, manage incidents, and optimize processes within the banking sector. Highlights: 1. Manage and coordinate recurring complex operational activities 2. Oversee implementation and evolution of service monitoring mechanisms 3. Identify opportunities for continuous improvement and process optimization We are looking for a Operations Manager to join the team of our client \- a reference company in the banking sector. What will be your main tasks and responsibilities? * Manage and coordinate recurring operational activities that are not classified as projects, involving a certain degree of complexity (e.g., reconciliations, batch processes, operational validations) * Oversee and lead the implementation and evolution of service and application monitoring mechanisms * Continuously monitor service quality (SLA/SLO), ensuring adequate levels of availability and performance * Monitor and ensure quality and response times for users, ensuring that tickets are handled in a timely and effective manner * Coordinate incident and problem management, promoting root cause analysis and corrective actions * Manage supplier relationships and ensure the management of operational contracts, including monitoring of SLAs and agreed\-upon service levels * Produce and track operational indicators (KPIs) and provide regular reporting to support decision\-making * Identify opportunities for continuous improvement and optimization of operational processes What is required from you? * At least 5 years of experience in IT operations roles * Experience in mission\-critical environments (preferably in the financial sector) * Knowledge of service management frameworks (ITIL\-preferred) * Experience in vendor and contract management * Strong organizational, prioritization, and operational oversight skills Sounds like you? Send us your CV and let's talk! \#LI\-SN1 Candidate\-se através do website Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/512533/operations\-manager