Store Assistant - Fixed Salary

Description

Job Summary: The Talentos, Iberdrola's partner, is recruiting a Commercial Administrative Assistant for in-person customer service, responsible for ensuring a positive customer experience and delivering excellence in service. Key Highlights: 1. Join a top-tier team! 2. A welcoming and dynamic work environment 3. Strong customer and results orientation **Talentos**, the official partner of **Iberdrola**, is currently recruiting a **Commercial Administrative Assistant** to provide in-person customer service. This role is responsible for ensuring a positive customer experience through reception, support, and issue resolution, with the objective of delivering excellent service. **Join a top-tier team!** **We offer:** * Base salary * Initial and ongoing training * A welcoming and dynamic work environment * Employment contract * Performance bonuses * Attractive commissions * Holiday allowance **Main responsibilities:** * Handle, manage, and resolve customer complaints * Provide personalized service, presenting proposals for signing renewable energy supply contracts (residential, commercial, or SME segments) * Represent and promote the Iberdrola brand image, ensuring efficient, effective, and high-quality service * Maintain an organized and functional store * Clarify, clearly and objectively, questions related to products, services, pricing, contracts, and billing **Requirements:** * Prior experience in face-to-face customer service (preferred) * Proficiency in sales techniques and strategies * Strong customer and results orientation * Excellent communication and argumentation skills * English language proficiency (essential requirement for in-person service and issue resolution) * Good user-level computer skills (spreadsheets, integrated systems, tools, and applications) * Proactivity, dynamism, and sense of responsibility * Immediate availability * Native-level fluency in European Portuguese (mandatory requirement) **Work location:** Near metro station and public transport, in the Lisbon area **Working hours:** Monday to Friday, from 09:00 to 18:00 Type of position: Full-time Compensation: €870.00 – €900.00 per month Benefits: * Meal card/ticket Experience: * Customer service: 1 year (Mandatory) Language: * English, required for in-person service (Mandatory)