Sales Associate

Description

Job Summary: We are seeking Sales Associates for LEROY MERLIN who enjoy personalized customer service, have the ability to understand customers' needs and present appropriate solutions, in a dynamic and collaborative environment. Key Highlights: 1. Proactive and personalized customer service 2. Strong knowledge of products and digital tools 3. Opportunity for professional growth and development #### **Sales Associates, we need you on our LEROY MERLIN team.** #### **Do you want to make a difference in our customers’ daily lives? Do you enjoy understanding their needs and helping them find the best solutions? We’d love to meet you!** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a relationship of trust that ensures long-term loyalty of the Resident Customer; * Take responsibility for solution-based selling to the Customer, accurately anticipating and identifying the Resident Customer’s needs, and supporting them throughout the selection process of the optimal solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Understand digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Follow up on quotations, ensuring contact with the Customer; Support complaint management, SPV processes, and returns. #### **Who we’re looking for** * Educational qualification equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Availability to work rotating shifts, either part-time or full-time; * Passion for customers and their needs; * Interest in technical products and their applications; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation. #### **What we offer** * Integration into a multinational company offering competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where each employee is a leader with the opportunity to grow.