Customer Service Operator

Description

Job Summary: We are seeking Customer Service Operators to strengthen our team, responsible for handling calls, resolving issues, and receiving information. Key Highlights: 1. Market-leading and growing company 2. Inclusive work environment and appreciation of diversity 3. Employment opportunities for everyone, including people with disabilities **Verisure**, formerly Securitas Direct, is a multinational company **specializing in security systems** for homes and small businesses. We are market leaders with **6.2 million customers worldwide**, Consumer Choice Award winner for the 11th consecutive year, and Great Place To Work 2025. Securitas Direct has also become Verisure in Portugal, as already implemented globally. This evolution **unifies our brand worldwide**, enabling us to remain **the first to protect.** We seek to strengthen our team with **Customer Service Operators (M/F)** at our headquarters in **Algés**. ### **Responsibilities:** * Handling incoming calls and applying associated procedures; * Assessing reported situations, resolving them or transferring as appropriate; * Receiving and processing information; * Handling technical calls after official technical line closure. ### **Requirements:** * Minimum 1 year of experience as a Call Center or Customer Service Operator; * **English language proficiency** (eliminatory criterion); * Strong communication skills; * Goal-oriented mindset; * Problem-solving ability; * Availability to work **rotating 8-hour shifts (between 7 a.m. and 12 a.m.), including weekends.** ### **We Offer:** * Inclusive work environment; * Commitment to diversity; * Employment contract with a market-leading and growing company; * Salary commensurate with demonstrated experience; * Training; * Hybrid work arrangement after training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. We seek talents who, like us, champion equal opportunity, diversity, and inclusion—and who contribute daily to building a positive, motivating, and trust-filled workplace—the people are our focus. This position is also open to persons with disabilities having an incapacity degree equal to or greater than 60%, as stipulated by Law No. 4/2019. At Verisure, we have employment opportunities for everyone! ***Submit your application!*** Because when everything is decided in a second, **nothing beats being first.** *License No. 138C \- MAI*