Schedule Operator

Description

Job Summary: Verisure (formerly Securitas Direct) is hiring a Schedule Operator to manage maintenance technician schedules and provide administrative support. Key Highlights: 1. Scheduling maintenance technicians and communicating with customers 2. Administrative support 3. Market-leading company in growth **Verisure**, formerly Securitas Direct, is a multinational company **specializing in security systems** for homes and small businesses. We are market leaders with **6.2 million customers worldwide**, Consumer Choice Award winner for the 11th consecutive year, and Great Place To Work 2025\. Securitas Direct has rebranded as Verisure in Portugal, as it has already done globally. An evolution that **unifies our brand worldwide**, enabling us to remain **the first to protect.** We are seeking to strengthen our team with a **Schedule Operator** at our headquarters in **Algés**. ### **Main Responsibilities:** * Managing maintenance technicians’ schedules and contacting customers to arrange service visits; * Providing administrative support. ### **Requirements:** * Minimum 6 months’ experience in a contact center; * Experience in administrative/Back Office roles; * Strong communication skills; * High organizational ability; * **Working hours: 9 a.m. to 6 p.m. and 10 a.m. to 7 p.m. (weekly rotating schedule), Monday to Saturday.** ### **We Offer:** * Inclusive work environment; * We value diversity; * Employment contract with a market-leading and growing company; * Salary commensurate with demonstrated experience; * Training; * Hybrid work model after training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. We seek talents who, like us, champion equal opportunities, diversity, and inclusion—and who contribute daily to building a positive, motivating, and trust-filled workplace—the focus of our efforts is on People. This vacancy is also open to persons with disabilities having a disability degree equal to or greater than 60%, as stipulated by Law No. 4/2019\. At Verisure, we have opportunities for everyone! ***Submit your application!*** Because when everything is decided in a second, **nothing beats being first.** *License No. 138C \- MAI*